• All of our instructors are franchised to Proactive Driving and are self-employed. Your contract is solely between you and your instructor. Proactive Driving acts as an agent for your instructor and any payments, information or documentation made to or by Proactive Driving is done so with them acting as agent for your instructor. No contractual liability shall arise or exist between the pupil and Proactive Driving.
  • If you wish to cancel or rearrange any driving lessons you must give 48 hours notice to your instructor. Failure to give this notice will require the full time that was booked in being paid for. It is for you to ensure your instructor is fully aware if the cancellation.
  • Our instructors cannot be held responsible for delays or cancellations due to traffic or weather conditions. Any lesson running late then your instructor will make every effort to inform you. If a lesson starts after the agreed time then every effort will be made to make up that time at the end of the lesson. Any losses occurring to the student because of late or non-arrival (e.g test fees) will not be covered by Proactive driving or your instructor.
  • You must only book your driving test when advised to by your driving instructor for a date and time agreeable between you and your instructor.
  • Any lesson/course fee’s paid do not include test fee’s. These are payable direct to theDVSA.
  • Once a test is booked, if you do not reach the required standard for test your instructor reserves the right to refuse the use of the car for test.
  • Once payment of a course or a block booking is received then you are agreeing to take that number of lessons. Should you decide not to carry on, or should you stop taking lessons once 56 days has elapsed from of your last lesson /cancelled lesson then any remaining monies will be forfeit. Refunds will not be given for anyone who decides to stop lessons.
  • A minimum non-refundable deposit of 20% is required to secure any pre-booked course. Up until payment of the deposit, the dates agreed on the course are not secure. Should you not decide to continue with the agreed course after paying the deposit then the deposit shall be lost.
  • Full payment for any course is required before the course commences.
  • Prices are valid at the point of payment. Prices may increase at any point during your tuition.
  • Prices may vary depending on location, day and time.
  • The driving licence shown to your instructor must be valid. Should any changes to your licence occur affecting your ability to drive then you should inform your instructor immediately.
  • Should any changes to your health or eyesight occur that affect your ability to drive you need to inform your instructor immediately.
  • Your instructor reserves the right to refuse instruction, If in the opinion of the instructor the student is unfit to drive or unable to safely to drive for any reason, including but not limited to, drink or drugs, injury, illness, eyesight, footwear, clothing Or if you are not wearing fresh clean clothing or not of good personal hygiene the instructor will reserve the right to cancel but still charge for the lesson.
  • Any photographs or videos taken during lessons or test may be used for training or advertising purposes.
  • Any fines occurred during use of the vehicle (e.g speeding) will be given to the driver at the time of the fine as per the Road Traffic Act
  • Any damage or breakdowns that occur during a driving lesson will result in the lesson being cancelled at that point and the rest of the lesson forfeit. Damage and repairs will be covered by the instructor in this situation UNLESS the damage is wilful, through careless or dangerous driving or through negligence.
  • Any damage that occurs to the vehicle during a practical driving test will be paid for by the driver at that time.
  • Should any damage or faults occur with your instructors vehicle prior to lessons or test and the vehicle is unable to be repaired in time then the lesson/test will be cancelled. Your instructor will not be liable for any losses occurred for loss of lesson/test.
  • Your driving instructor reserves the right to refuse tuition for any reasonable reason they see fit including but not limited to, poor attendance, poor timekeeping, attitude.
  • Any complaints, concerns or enquiries should be made to the individual instructor in the first instance. Usually, this will resolve any issues. Should you wish to escalate that complaint further if it is not resolved then you should email us at proactivedriving@outlook.com. Should we still not be able to resolve your complaint then you should take your complaint up with dvsa through their website address https://www.gov.uk/complain-about-a-driving-instructor
  • Special offers are available to learner drivers only (unless otherwise stated) and are for new customers only, and can be used only once.
  • Special offers are at the discretion of Proactive Driving and may be replaced or withdrawn at any time.
  • Gift vouchers issued are non-transferable and have zero cash value. All gift vouchers are recorded and must be redeemed with 6 months of the issue date. Should a refund be requested on a gift voucher this must be made by emailing us before the voucher expires.
  • A refund will be issued within 14 working days minus an administration fee of 15% of the voucher value or £15 (whichever is higher). No refunds will be given for part used gift vouchers.
  • If a refund is issued then this will be for any lessons not completed. If you have initially paid for a special offer, discount or block booking then any lessons taken already will be not included in the refund at the current hourly lesson rate. The balance of the refund will then be subject to a 15% or £15 administration fee (whichever is higher). E.g Student pays £280 for a 10 hour block booking when the current hourly rate is £30. Student takes 2 lessons then has refund. £280 – £60 = £220 – 15% administration fee =refund due of £176.
  • Proactive Driving, its agents or franchised instructors will not sell or otherwise disclose students details to any third party unless required to do so by law.
  • No debit/credit card details are stored by Proactive Driving.